Orders, returns & refunds
Questions about a purchase? Email contact@beezvreez.com or use our contact form. Include your order number if available. You do not need an account to contact us or exercise your consumer rights.
Change-of-mind returns
For online purchases of physical products, including singles and sale items, you can tell us you wish to withdraw within 14 days after the day you receive your goods. If one order is delivered in separate parts, this period starts after the last item arrives. You may also cancel before delivery. No reason is required.
Returns & cancellations: submit a request and packing instructions
Tell us clearly by email, contact form or post that you wish to withdraw, identifying yourself and the order or items. You can use the model notice below, but it is optional. Withdrawal does not depend on our prior approval.
Sending a return
Send the goods back within 14 days after notifying us of withdrawal. For a change-of-mind return, you arrange the return and pay the direct return-postage costs. We do not provide a prepaid change-of-mind return label.
Return address: Beezvreez TCG, Bodestraat 427, 1315 HK Almere, The Netherlands.
Pack cards securely to prevent bending, moisture or surface damage. Keep proof of posting; tracked delivery is sensible for collectibles. You are responsible for the return shipment you arrange. Contact us if you need packing advice.
Condition, singles and sealed products
Handle products only as needed to establish their nature, characteristics and functioning. Return the same items, with their contents and packaging where reasonably possible. For singles, avoid scratches, bends, cleaning, restoration or other alterations.
Opening factory-sealed card products can substantially reduce their collectible value. Please keep seals intact if you are deciding whether to keep the product. An opened seal does not by itself create a blanket exclusion from statutory withdrawal rights. Where handling goes beyond necessary inspection, we may deduct the actual, evidenced loss of value. We explain any deduction; we do not charge a fixed restocking fee. Do not reseal products or substitute cards.
Refunds
We reimburse you within 14 days after receiving your withdrawal notice, but may wait until we receive the goods or evidence that you sent them back, whichever comes first. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
For withdrawal of the whole order, we also refund the cost of our least expensive standard delivery option offered for that order. Additional costs for an upgraded delivery choice are not refunded. For a partial return, the original delivery charge is normally not refunded.
Incorrect, damaged or misdescribed items
If your order arrives damaged, is incorrect or does not match the agreed description, contact us so we can arrange an appropriate solution. The customer-paid change-of-mind return rule does not apply to a justified claim about a faulty or misdescribed item. Your statutory rights continue beyond the cooling-off period.
Optional model withdrawal notice
To: Beezvreez TCG, Bodestraat 427, 1315 HK Almere, The Netherlands; email: contact@beezvreez.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [identify goods].
Ordered on / received on: [date].
Name of consumer(s): [name].
Address of consumer(s): [address].
Order number (if available): [number].
Date: [date].
Signature of consumer(s): [only if sent on paper].
Delete whichever wording does not apply. Send your notice using the contact details above; no reason for withdrawal is needed.
Buying from Beezvreez
Review a single’s photos, description, language, set, condition and Restored status together. Ask us before buying if something is unclear. Condition assessments and restoration do not promise a particular grading result or future market value.
Your checkout shows the items, prices, delivery charges and payment options before you place the order. If you need an address change or cancellation, contact us as soon as possible. A change may no longer be possible after dispatch; this does not affect your withdrawal rights.
This page covers purchases of physical products. Restoration enquiries, estimates and any agreed service work are handled separately. Sending an enquiry does not authorise restoration work or waive your rights.