Returns & cancellations

Find out how to withdraw from a purchase, cancel an order and return cards securely.

Submit a return or cancellation from your order

Open your order and select the relevant items. You can also send a clear withdrawal notice to contact@beezvreez.com or by post to the return address below. Include your name and enough order details to identify the purchase. No reason, account registration or prior approval is required.

Withdrawal and cancellation

For online consumer purchases, notify us within 14 days after the day you receive the goods. For one order delivered in separate parts, receipt of the last item counts. If the last day is a Saturday, Sunday or statutory public holiday, the deadline extends to the next business day. Second-hand singles and sale items are included.

You may also withdraw before delivery. Notify us promptly so we can try to prevent dispatch. If the order is already on its way, your withdrawal right remains.

Return costs and address

Send the items back within 14 days after your withdrawal notice. For a change of mind, you arrange and pay for return shipping. The cost depends on your chosen carrier and service.

Beezvreez TCG
Bodestraat 427
1315 HK Almere
The Netherlands

Keep proof of dispatch. Tracked shipping is recommended. You do not need to wait for our approval to withdraw or return the goods within the applicable deadlines.

Packing cards securely

Protect cards against scratches, bending, movement and moisture. For singles, we recommend this sequence:

  1. New sleeve: place each card in a clean, correctly sized sleeve.
  2. Toploader: gently slide the sleeved card into a suitable toploader.
  3. Team-up bag: place the toploader inside this resealable outer sleeve and close it. This keeps the card from sliding out. Keep the adhesive strip away from the card.
  4. Bubble envelope: place the protected toploader inside for cushioning.
  5. Letterbox box: put the envelope in a sturdy box, fill empty space to prevent movement and close securely.

Never apply tape directly to a card. Include your order number on a separate note if available. Equivalent protection is acceptable; you do not need to buy particular brands or new packaging from us. A clean, undamaged sleeve and suitable original protective materials may be reused.

Condition and loss in value

You may examine an item as necessary to establish its nature, characteristics and functioning. Handle cards carefully: playing with, cleaning, restoring, scratching or bending them may reduce their value.

You may be liable for actual loss in value caused by handling beyond necessary examination. We explain and substantiate any deduction. We do not charge a fixed return penalty or restocking fee.

Opening a sealed collectible product may cause substantial loss in value where this goes beyond necessary examination. A broken seal does not automatically remove your withdrawal right or result in a 100% deduction.

Refunds

We refund without undue delay and within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence of return dispatch, whichever happens first.

We use your original payment method unless you expressly agree otherwise, without a refund fee. For withdrawal of the whole order, we also refund the least expensive standard outbound delivery cost. Additional charges for an upgraded delivery option are not refunded. For a partial return, the original delivery charge is normally not refunded where it would have been the same for the items you keep.

Incorrect or damaged delivery?

Email contact@beezvreez.com if an item is incorrect, damaged or does not match the agreed description. Include order details and explain the problem. Photos may help but are not a condition of your statutory rights.

For a justified complaint, we arrange an appropriate remedy without charge, including necessary return costs. Customer-paid change-of-mind postage does not apply. These rights are not limited to 14 days.

See our full return and refund policy, including the model withdrawal form. Separately commissioned restoration work has its own agreed service terms and applicable statutory rights.