Refund policy

Changing your mind

You can submit a return or cancellation from your order status page, accessible through your order-confirmation email, or through https://account.beezvreez.com.

For return instructions and our recommended method of securely packing cards, visit https://beezvreez.com/pages/returns-cancellations.

For online consumer purchases, you have a statutory right to withdraw without giving a reason. Notify us within 14 days after the day you, or someone you designate other than the carrier, receives the goods. For one order delivered in separate parts, this period ends 14 days after receipt of the last item or part.

You may also withdraw before delivery. If the last day falls on a Saturday, Sunday or statutory public holiday, the deadline extends to the next business day.

Email contact@beezvreez.com or send a clear withdrawal statement to the address below. You may use the withdrawal form at the end of this policy, but this is not compulsory. Include enough information for us to identify your purchase. No reason, prior return approval or account registration is required to exercise this right.

Returning your order

Send the goods back within 14 days after notifying us of your withdrawal, to:

Beezvreez TCG
Bodestraat 427
1315 HK Almere
The Netherlands

For a change-of-mind return, you arrange and pay the direct return shipping costs. These depend on the carrier and service you choose.

Package cards securely to protect them against bending, moisture and scratches. Please include any supplied accessories and use the original protective packaging where reasonably possible. Keep proof of dispatch; tracked shipping is recommended.

Examining products and loss in value

You may examine goods as necessary to establish their nature, characteristics and functioning.

You are only responsible for actual loss in value caused by handling beyond what is necessary for that examination. Playing with, cleaning, altering, scratching or bending a card may cause such a loss. If we apply a deduction, we explain and substantiate it. We do not charge an automatic restocking fee or penalty.

Second-hand singles and discounted products are also covered by the statutory withdrawal right.

Opening packaging does not automatically remove your withdrawal right. However, opening a sealed collectible product, such as a booster pack, may cause substantial loss in value where this goes beyond necessary examination. We assess this individually and do not apply an automatic 100% deduction.

Refunds

We refund within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence of return dispatch, whichever happens first.

We use your original payment method unless you expressly agree otherwise, without charging a refund fee.

If you withdraw from the entire order, we also refund the cost of our least expensive standard outbound delivery option. The additional cost of a more expensive delivery option you selected is not refunded.

If you return only part of an order, the original delivery charge is not normally refunded where it would have been the same for the items you keep. Any justified deduction for loss in value is explained separately.

Incorrect, damaged or defective goods

The customer-paid return rule above applies to changes of mind.

If goods are incorrect, defective or do not match the agreed description, contact contact@beezvreez.com. Your statutory rights apply, including an appropriate remedy without charge and necessary return costs borne by us.

These rights also apply to second-hand cards, taking account of their agreed condition. The 14-day withdrawal period does not limit these rights.

Restoration services

This policy concerns purchases of physical goods. Separately commissioned restoration services have their own service agreement and applicable statutory withdrawal rights, explained before you agree to the work.

Model withdrawal form

Complete and return this form only if you wish to withdraw from your purchase. You may also send your own clear statement.

To: Beezvreez TCG, Bodestraat 427, 1315 HK Almere, The Netherlands; contact@beezvreez.com.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Goods:
Ordered on / received on:
Order number, if available:
Consumer name(s):
Consumer address:
Date:
Signature(s), only if submitted on paper: