Terms of service
1. Seller and scope
Beezvreez TCG is a Dutch sole proprietorship registered with the Chamber of Commerce under number 94928177.
Business address: Bodestraat 427, 1315 HK Almere, The Netherlands.
Email: contact@beezvreez.com.
These terms apply to consumer purchases of physical goods through our webshop. Separately commissioned restoration work is subject to a quotation and service agreement provided before you accept the work.
Nothing in these terms restricts your mandatory consumer rights.
2. Products and condition
Please review the product description, photographs, language, edition, condition and any restoration disclosure before ordering.
Second-hand cards may show wear consistent with their described condition. Disclosed restoration forms part of the product description. A condition assessment is not a guarantee of a particular grade from a third-party grading company.
Products must match the agreed description. Product descriptions and photographs do not remove your statutory rights if an item does not conform to the agreement.
Trading cards are sold as collectible goods. We do not guarantee investment returns, future price increases or a particular resale value.
3. Prices, orders and payment
Prices are stated in euros and include applicable taxes. Shipping charges and any other additional charges are displayed before you place your order. Available payment methods are shown at checkout.
The contract is concluded when we accept your order in the order confirmation. The confirmation records the agreed products and price.
An obvious error that you reasonably should have recognised as an error does not bind us. A subsequent price change does not alter the price of an accepted order.
If an ordered product is unexpectedly unavailable, we will contact you promptly. We will not substitute another card without your agreement and will refund any unavailable item. This does not restrict any other statutory remedy you may have.
4. Delivery and withdrawal
Our Shipping Policy explains order processing, dispatch and delivery.
Our Return and Refund Policy explains your statutory withdrawal right, return arrangements, return costs and refunds, and includes a model withdrawal form.
These policies form part of the agreement insofar as they have been made available before the purchase. Mandatory consumer law always takes precedence.
5. Statutory guarantee
Products must meet what you can reasonably expect under the agreement, taking account of factors such as the description, stated condition and price. Second-hand products are not excluded from the statutory guarantee.
If a product does not conform to the agreement, contact contact@beezvreez.com so we can arrange an appropriate remedy.
Depending on the applicable legal conditions, you may be entitled to repair or replacement without charge, or a price reduction or cancellation where repair or replacement is unavailable or cannot reasonably be required.
These terms do not exclude our statutory liability.
6. Complaints
Send complaints to contact@beezvreez.com, including your order details and a description of the issue.
We aim to provide a substantive response within 14 calendar days. If an investigation takes longer, we will explain this and provide an expected response time.
7. Applicable law and disputes
Dutch law applies, without depriving consumers of mandatory legal protection that otherwise applies to them.
If we cannot resolve a dispute together, you may bring it before the competent court. These terms do not require you to waive access to a court or accept compulsory arbitration.