Frequently asked questions
A little clarity, before you collect.
Find answers about restoration, card listings, orders and getting in touch. For advice about a specific card, start with a free analysis.
Restoration & free analysis
Preservation, not perfection. Here is what to expect.
What is the goal of restoration?
Preservation, not perfection. The aim is to help you enjoy a card more by improving what can reasonably be improved. A well-loved card can still show its history after restoration.
Is card analysis free?
Yes. Card analysis is free. Share clear photos and describe the damage so we can discuss suitability, realistic expectations and the next steps before you send anything.
What does restoration cost?
Current prices are Clean & Polish €15, Dent removal €25, Small crease €30 and Big crease €50. Card analysis is free.
Prices may change with future demand and the time available for restoration. We discuss the scope and confirm the price before work is agreed. For a card with several issues, ask for an assessment rather than adding the prices together.
Do you fix whitening, missing ink or centering?
No. We do not fix whitening, replace missing ink, recolour edges or correct off-center printing. Our focus is preservation and improving the existing card, rather than adding back what is missing.
Can every card be restored?
No. Suitability depends on the card’s materials, era, finish, damage and previous handling. Not every treatment is appropriate for every card. Free analysis helps establish what may be possible.
Will a crease or dent disappear completely?
Not necessarily. Some marks can be reduced, but visible traces or structural damage may remain. Restoration does not promise a mint-condition card or a perfect result.
What risks should I know about?
Restoration is never without risk. Possible changes include warping, delamination, colour change and movement of paper fibres. The approach, limitations and relevant risks are discussed before work is agreed.
How do I send photos for analysis?
Take clear photos of the front and back, plus close-ups of the damage. Upload them to Google Drive, set access to “Anyone with the link”, and include the link in Start a submission. Avoid putting unrelated personal files in the shared folder.
Should I send my card straight away?
Please start with the submission form and wait for a reply. Suitability, the scope, price and sending instructions should be discussed before you mail your card.
How long does restoration take?
Timing depends on the card, the treatment and current availability. Ask for an estimated turnaround during the free analysis. We do not list one fixed turnaround for every card.
Can restoration guarantee a better grading result?
No. The purpose is to help you enjoy and preserve the card, not to promise a particular grade or grading outcome. If grading is your priority, check the grading company’s treatment policy before deciding on restoration.
Cards & orders
How do I check a card’s condition?
Review the listing photos, description and “The card at a glance” details together. Check the condition, language, card number, variant and restored status where shown. If something is unclear, ask before ordering.
How can I see whether a single has been restored?
Check the restored status and description on the product page. Restoration and condition are separate details, so review both alongside the photographs. Contact us if you need clarification about a particular card.
Where can I find my order information?
Check your order-confirmation email or sign in to My account. If you need help, include your order number when contacting us.
Can I change something after placing an order?
Contact us as soon as possible with your order number and the change you need. We will check the order’s current status and explain what is still possible.
Delivery & order help
Which shipping options and prices apply to my order?
We currently ship within the Netherlands with PostNL. Available shipping methods and charges are shown at checkout before payment. See Shipping & delivery for details.
Where can I find tracking?
Use the link in your shipping notification or order-status page. A label may be created before the carrier receives the parcel. See tracking help if you need assistance.
What if my order has not arrived or arrives damaged?
Contact us with your order number and a description of the problem. If available, include tracking details and damage photos, and keep the packaging. We will look into it and remain your point of contact for a solution.
Can I return an order?
For physical products, notify us of a change-of-mind return within 14 days after receipt, then send it back within 14 days after notification. You arrange and pay the return postage. No reason or prior approval is required. Different rules apply to faulty or misdescribed goods. Read the returns and refunds information, including condition and sealed-product guidance.
When will my order be dispatched?
We dispatch in-stock orders within 1–5 business days after payment, or after order confirmation if an agreed payment method allows payment after delivery. Business days are Monday to Friday, excluding Dutch public holidays. Carrier delivery time is additional. Restoration turnaround is agreed separately.
DIY & getting in touch
Are DIY restoration kits available?
Check the DIY Kits page for current availability. Items marked “Coming soon” are not available to order yet.
Where can I learn more about restoring cards?
Visit Guides & Tutorials for the guidance currently available, or explore our restoration content. Methods are not interchangeable across every card, and restoration always involves risk.
What if my question is not answered here?
Get in touch with your question. For a restoration enquiry, use Start a submission and share photos for a free analysis.